Refund policy

We want you to be happy with your Exquina purchase. If something isn't right, we're here to help.

Returns: You may request a return within 14 days of receiving your order. Items must be unused and in their original packaging.

How to Start a Return: Contact us at contact@exquina.com with your order number and reason for return, and we'll guide you through the next steps.

Refunds: Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-10 business days.

Non-Returnable Items: Items that are used, damaged, or missing original packaging may not be eligible for a return.

Exchanges: If you'd like a different size, color, or item, please contact us and we'll do our best to assist.

Questions? Reach out anytime at contact@exquina.com.